Thank you for shopping with TEKNECT Global! We take pride in providing high-quality forklift safety products, and your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
1. Return Period
You may request a return within 7 calendar days of receiving your order.
2. Eligibility for Returns
- The product must be unused, undamaged, and returned in its original packaging with all accessories, manuals, and labels included.
- Custom-made or specially configured products are not eligible for return.
- Please have your proof of purchase or order confirmation ready when requesting a return.
3. Return Process
- Before returning any item, contact us at sales@teknectglobal.com – our customer service team will provide you with a Return Authorization (RA) number and shipping instructions.
- Pack the item securely in its original packaging and ship it to the address provided.
- Return shipping costs:
- If the return is due to a product defect or our shipping error, we will cover the return shipping cost.
- For all other reasons (e.g., changed mind), the customer is responsible for return shipping costs. We recommend using a trackable shipping service.
4. Refunds
- Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days (depending on your bank or payment provider).
5. Exchanges
We only replace items if they are defective or damaged during shipping. If you need an exchange, please contact us within the 7-day return period.
6. Non‑Returnable Items
- Items that show signs of installation, modification, or misuse.
- Clearance or final sale items (if clearly stated at the time of purchase).
7. Contact Information
If you have any questions about our return policy, please reach out to us:
📧 Email: sales@teknectglobal.com
🌐 Website: www.teknectglobal.com
We’re here to ensure your experience with TEKNECT Global is a positive one!
